PrintAlternative Dispute Resolution
Alternative dispute resolution procedures are designed to offer a cost-effective and speedy resolution to civil disputes, with the help of an independent third party and without the need for more formal legal procedures.
CIPFA offers two alternative dispute resolution procedures (operated by the Chartered Institute of Arbitrators) for members of the public who have contractual or service related disputes with CIPFA members. These procedures are available only in respect of CIPFA members providing accountancy services directly to the public and not those who are, for example, employed in the public services.
Contractual and service related disputes include disputes regarding the level of fees, failure to respond to correspondence, the provision of incomplete or inaccurate information or failure to carry out instructions.
Conciliation
The Conciliation procedure can only be instigated where both parties agree to use the service. Key features of the scheme are as follows:
- It is an independent scheme designed to minimise costs and to encourage agreement between the parties.
- It is a private and structured form of negotiation between the parties who are assisted by a conciliator to reach a voluntary agreement.
- The scheme aims to settle disputes within 4 weeks from the receipt of an application form signed by both parties.
- In the absence of agreement, the parties may choose to go to arbitration.
To find out more about the conciliation service please read the conciliation scheme rules. The designated application form is available here.
Arbitration
In the event that agreement is not reached by conciliation, you may consider using the arbitration procedure. Whilst this is a more formal procedure, it is designed to allow the parties to present their case without the need for legal representation.
Again, both parties must agree to use the procedure. Key features of the arbitration scheme are as follows:
- The scheme is usually operated on a documents-only basis, though provision is made for a hearing where appropriate.
- The scheme does not apply to disputes where one or other party has already initiated legal action, unless that action is suspended or discontinued by agreement or by order of the court.
- A registration fee of £175 plus VAT is payable by each party. The further costs of the arbitration will be paid in accordance with the arbitrator's award.
- The arbitrator's decision is legally binding on the parties.
Please refer to the arbitration scheme rules for further information about this service.