PrintExamination Appeals Policy
Stage 1 - Independent Internal Appeal Assessment
Once an application for appeal has been received and assessed by the Customer Services Manager (and confirmation the criteria for an appeal has been met), the Customer Services Manager will forward the appeal and all supporting documentation and/or information to the Quality Assurance Manager.
The Quality Assurance Manager will undertake a full investigation into the grounds for appeal. This could include, but may be not restricted to, interviews with the following people:
- The Appellant
- The Appellants Employer
- The Examiner
- The Moderator
- The Invigilator
- CIPFA Education & Training staff members
- Any member of the Results Panel
- Any external 3rd party deemed appropriate
Once the investigation has been completed, the Quality Assurance Manager will document all findings, and notification will be sent to the appellant with a decision on their appeal.
Appeal Upheld
If the decision of the Quality Assurance Manager finds in favour of the appellant, the Quality Assurance Manager will notify the Chair of the Results Panel and the Assistant Director of Service Delivery of the finding, and any subsequent recommendation*. Once the decision has been ratified, the appellant will be notified in writing.
*Please note that upholding an appeal does not automatically ensure a reversal of the original assessment decision.
Appeal Rejected
If the decision of the Quality Assurance Manager is to reject the appeal, the Quality Assurance Manager will notify the Chair of the Results Panel and the Assistant Director of Service Delivery of the finding, and any subsequent recommendation. Once the decision has been ratified, the appellant will be notified in writing.
At this point, an appellant can request an independent external assessment of the Stage 1 process – this is known as Stage 2.