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Student Learning Centre - Post-Launch Feedback

ABOUT YOU
1. Before registering on the Student Learning Centre, were you already a CIPFA student?
Yes No
2. Are you studying via:
The Student Learning Centre only
College/training centre and Student Learning Centre
3. As at 1 Feb 2008 were you:
Starting your first module of the professional qualification
Continuing with the Certificate/Diploma level modules
Studying for SBM
Studying for FMCS
THE LAUNCH
4. During the first two weeks (1-15 Feb) did you call or email the ETIS helpline about logging in or registering?
Yes No
4b. If yes, please comment on the service you received:
Good Fair Poor Very Poor Time taken to answer your query Manner/helpfulness of staff in dealing with your query The resolution of your query
Comments
5. What would have improved the service you received during the first two weeks? Select 1 from each column, 1 = high 3 = low
1 2 3 More information on the registration process ahead of the launch Having previously purchased modules uploaded by CIPFA ahead of the launch Better trained CIPFA staff More CIPFA staff available to deal with queries more quickly Your employer having a payment code Other (please state below)
ONE MONTH ON
6. Most students should now be accessing the online study guides without any difficulty, if you are still experiencing difficulties what is the main reason?
Firewalls at work
Firewalls at home
Using a Mac
Other (please state below)
7. If you have registered on the Student Learning Centre since 15 Feb, how have you found the registration process?
Clear
Fairly clear
A bit confusing
Not clear at all
N/A
Comments
8. How have you paid for your online study guides?
By credit card
By employer payment voucher
Have not yet paid for study guides
9. How do you think the payment and exam entry process on the Student Learning Centre compares to the old process?
The new process is better
The old process was better
No opinion
Comments
10. How easy do you find it to identify and open the study guide you want?
Easy
Quite easy
Quite easy, but slow
It's frustrating
No opinion
Comments
11. How easy is it to read the text in the online study guides?
Easy
Not easy
Comments
THE FUTURE
12. Which 3 developments would you like to see on the Student Learning Centre? Select 1 from each column, 1 = high priority 3 = low priority
1 2 3 More text on each screen Less text on each screen A search facility Less interactivity More interactivity Extended use of the 'Groups' function Extended use of the diary function An index More links to external information Less use of hyperlinks
Please add any further Comments: